BOX OFFICE INFO

Fees

A ticket fee is added to most tickets at check out. The Music Hall strives to keep ticket fees well below the prices of other ticket providers. Fees are collected to cover the cost of maintaining and staffing the box office. Shipping via US Mail adds a per order fee, but free delivery is available via Print@Home tickets or will-call. Currently, the per ticket fee for most events is $6, US Mail delivery is $4.50/order.

Discounts

Child/senior discounts are available at select performances. Select the seats, add them to your cart, and then apply the discount by clicking “Apply Discount” (see example below). Please note that discounted tickets may need to be picked up at the theater to verify eligibility.

Children

Every individual, regardless of age, must have a ticket to attend an event at The Music Hall. We generally recommend parents not to bring children under the age of 3 to the theater, unless otherwise noted in the performance description.

Accessibility

The Music Hall was built in 1885 and presents many challenges in terms of meeting today’s accessibility requirements.

Addressing the accessibility shortcomings of the theater and the backstage area as soon as possible. Below is a brief description of where we are today. If you have any questions or suggestions, please contact the Box Office: tickets@tarrytownmusichall.org or (914) 631-3390, ext 100.

BUYING TICKETS: For patrons requiring ADA seats, there are seats reserved for all shows on the left side of ORCHESTRA LEFT. Accessible seating can be purchased in person at the box office, online or by calling  (914)-631-3390 ext 100 or 877-840-0457. The theater reserves the right to cancel any fraudulent reservation of these seats by non-disabled patrons.

PARKING: There is a reserved parking space on Main Street for vehicles with disabled drivers. It is located the next block down from The Music Hall, in front the restaurant “A Taste Of China.” The Music Hall does not have any on-site parking for patrons.

ENTERING: There are no stairs leading in to the main Orchestra Level of the theater. The entrance is a downhill slope. The sloping angle is steeper than an ADA-ramp, so if you are in a wheelchair, you may need some assistance going up or down. There are no elevators, the balcony level is not wheelchair-accessible and may be difficult to access for anyone not comfortable climbing stairs.

RESTROOMS: There is an accessible uni-sex restroom located on the Orchestra level next to the Ladies’ Room entrance.

BACKSTAGE: Dressing Rooms can be accessed by wheelchair with some effort. Restrooms are small, but there are no stairs. There is a short staircase leading up to the stage level. The stage is slightly raked.

Gift Certificates

Tickets to Music Hall performances make a great gift. Gift Certificates are available for purchase in denominations of $50 and do not expire or carry a maintenance fee. Gift cards can be purchased in person at the box office, online or over the phone at 914-631-3390 ext 100.

Brokers & Scalpers

Most tickets to Music Hall events are sold from the theater’s website (www.tarrytownmusichall.org), box office agent (TicketForce, 877-840-0457), or physical box office (13 Main Street). Even when a ticket broker is operating within the law, you still pay much more than you need to and not one cent of the mark up goes to the artist or the theater. The theater will not have a record of your purchase and will not be able to reach you if there are any changes to the performance. In addition, there is the risk of counterfeit or invalid tickets. Patrons with invalid tickets will not be allowed entry and may even face legal action. Invalid tickets will not be returned or exchanged by The Music Hall.

A few exceptions: tickets for daytime school shows are generally sold directly from the performing companies as group sales. We also occasionally allow a small number of tickets to be sold through fan clubs affiliated with visiting artists.

Refunds

All sales are final. Tickets will not be replaced, refunded, or exchanged. If the Music Hall cancels or postpones a performance, a full refund of the printed ticket price as well as incurred fees will be issued to the ticket buyer. Memberships, donations and gift cards are not refundable for any reason.

Inclement Weather – No refunds due to inclement weather will be issued unless the Music Hall cancels the entire performance. For updated status on the day of the show, patrons may visit www.tarrytownmusichall.org or call 914-631-3390 ext. 100 for a recorded message.

Seating Chart

Image of seating chart.

Latecomers

Late seating will be done at the discretion of the House Management. Frequently, the show’s touring management or performers require latecomers to be seated at a specific break in the performance and at the rear of the theater.

Cameras & Recording Devices

Actors’ Equity Association, The American Federation of Musicians, and Federal law prohibit the use of cameras and recording devices at any performance, unless otherwise stated.
If you have any questions about these policies or regarding the box office in general, please email us at tickets@tarrytownmusichall.org.